![\"portale](\"https:\/\/www.eteria.biz\/wp-content\/uploads\/2022\/08\/portale_clienti_customer_portal.jpg\" "\\"\\"")
<\/p>\nRising on-demand deliveries have made real-time visibility crucial for every delivery business.<\/p>\n
According to a report by Statista, 15.05 billion deliveries took place in 2020. And Fairfield Market Research forecasts the last-mile delivery market will expand by over 16% by 2025.<\/p>\n
That sounds like a great time ahead, but the challenges will also increase. On-time deliveries are imperative, but simultaneously, you must improve productivity, reduce costs, and keep your drivers safe. This is where you need a real-time visibility platform.<\/p>\n
What Is Real-Time Visibility?<\/p>\n
Real-time visibility refers to the ability to accurately trace and track assets, status, and location in real-time.<\/p>\n
Below are several advantages of last-mile visibility.<\/p>\n
1. Improves Customer Experience
\nAccording to a study by DigitalCommerce360, 93% of consumers want to stay informed of progress throughout the delivery process. And 47% of consumers won\u2019t order again from a brand with poor delivery visibility. This shows the importance of last-mile visibility to improve customer experience and retention.<\/p>\n
Providing customers with detailed and accurate information regarding the delivery process maintains brand loyalty and prevents cancellations.<\/p>\n
Manually, it\u2019s hard to let your customers track the status unless you have an advanced tool in place, and this is where a route optimizer like Route4Me can help.<\/p>\n
Route4Me route planner offers a customer portal feature that lets your customers track their order status on their own.<\/p>\n
<\/p>\n
Plus, Route4Me\u2019s route optimization software offers a customer alerting and notification feature that allows you to send notifications thru email or SMS to your customers whenever their order is out for delivery or near their location.<\/p>\n
Therefore, customers won\u2019t be left waiting for deliveries, and you can improve the first-time door opens in last-mile delivery.<\/p>\n
2. Real-time Visibility Helps Monitor Driver Performance
\nWith end-to-end real-time visibility, you can make more informed business decisions based on real-time information. You would know which driver performs well, how long a driver takes at a stop, and more. You can then train or reward and assign jobs accordingly.<\/p>\n
An advanced delivery scheduling software like Route4Me comes with a reporting and analytics feature that helps you track all the nitty-gritty details about your delivery operation.<\/p>\n
You can see total fuel costs, average service time, and carbon emissions. All this information helps you monitor performance and expenses to improve efficiency and profits.<\/p>\n
![\"reporting\"](\"https:\/\/www.eteria.biz\/wp-content\/uploads\/2022\/08\/report.jpg\" "\\"\\"")
<\/p>\n
3. Makes It Easy to Manage Real-Time Issues
\nWithout real-time transportation visibility, you can only deal with issues that cause delay after the incident has already happened. By this time, the consumer is already annoyed.<\/p>\n
Dealing with potential issues before they happen will enable you to effectively deal with them and notify your consumer of the delay.<\/p>\n
There could be several reasons behind delays, and not necessarily a driver would be at fault. For example, a vehicle could break down in the middle of nowhere or face an accident.<\/p>\n
A multi-stop route planner like Route4Me has a vehicle tracking feature that helps you monitor such instances as soon as it happens so that you can communicate to the customers about any delays accordingly.<\/p>\n
Plus, a delivery route planner helps you re-optimize a route and ensure the affected deliveries are still made on time.<\/p>\n
4. Eliminate or Minimize Downtime
\nMany factors can lead to a vehicle\u2019s downtime, which results in unnecessary delays. A few of these include:<\/p>\n
Modern delivery scheduling software like Route4Me provides micro- and macro-level visibility over your entire operations and helps you prevent common delivery problems.<\/p>\n
Route4Me\u2019s vehicle routing software considers roadblocks, one-ways, avoidance zones, turn restrictions, and more to plan well-optimized routes and ensure your drivers do not get stuck on the road. Plus, it comes with a bulk geocoder to identify and autocorrect any wrong addresses entered into the system.<\/p>\n
5. Last-Mile Visibility Improves Productivity
\nLast-mile visibility helps you stay proactive, manage last-minute customer requests efficiently and communicate delivery progress or updates to customers as needed. And all these translate into improved overall productivity.<\/p>\n
Plus, drivers will be focused on their work when they know they\u2019re being watched. And you\u2019ll get more bang for your buck from your payroll dollars.<\/p>\n
6. Facilitate Accurate KPI Benchmarking
\nReal-time visibility in logistics helps you facilitate accurate KPI benchmarking. With a cutting-edge real-time transportation visibility platform, you will have zero trouble staying abreast of necessary KPI factors such as:<\/p>\n
Furthermore, by eliminating unnecessary delays like route diversions and unprecedented stoppages, clear visibility into your delivery operations improves delivery turn-around time and helps you stick to ETAs.<\/p>\n
There are many other benefits of real-time visibility platforms, such as:<\/p>\n
Real-time visibility is crucial for long-term business success. In addition to improving productivity and reducing costs, last-mile visibility will enhance customer experience and loyalty and help you stay ahead of your competitors.<\/p>\n
Therefore, be proactive rather than reactive, and use a real-time transportation visibility platform to give your final mile delivery process the edge it needs!<\/p>\n
<\/p>\n